Terms of Service

Effective date: 12 July 2026

These Terms of Service apply provided by JongBelt Films, operated by Robin and Chris, referred to in these Terms as “we”, “us” or “our”.

By booking our services, the client agrees to these Terms.

1. Our Services

We provide photography, videography, editing and content-production services. The exact services, filming hours, locations, deliverables, price and expected delivery date will be stated in the booking confirmation or project agreement.

Anything that is not specifically included in the booking confirmation is not automatically included in the project.

2. Booking and Project Details

A booking becomes confirmed once:

• We have accepted the project;

• The client has accepted these Terms;

• The requested deposit or payment has been received; and

• The date and location have been confirmed.

Before the shoot, we will contact the client to discuss the date, location, schedule, creative direction and desired result.

The client must provide accurate and complete information about their wishes before filming begins.

3. Feasibility of the Project

We will review the client’s wishes before the shoot. If we determine that we cannot reasonably achieve the requested result, we may cancel the booking and issue a full refund of all amounts paid to us for that project.

We will always communicate this as soon as reasonably possible.

4. Payment

The price and payment schedule will be stated in the booking confirmation.

Unless otherwise agreed in writing, the final deliverables will only be provided after full payment has been received.

Additional filming hours, locations, revisions, travel expenses or services that were not included in the original booking may be charged separately. We will inform the client before performing chargeable additional work.

5. Cancellations and Refunds

Cancellations and refunds are handled according to our Refund and Cancellation Policy.

Nothing in these Terms limits any mandatory rights the client may have under applicable consumer law.

6. Rescheduling

A client may request to reschedule a shoot. Rescheduling is subject to our availability and any non-recoverable costs already incurred.

When filming cannot safely or reasonably take place due to severe weather, illness, venue restrictions, emergencies or circumstances outside either party’s control, we will work with the client to arrange a suitable replacement date.

7. Client Responsibilities

The client is responsible for:

• Providing the correct date, time and location;

• Arranging access to the filming location;

• Obtaining any necessary venue permissions;

• Informing us about important moments, people or details that must be captured;

• Ensuring that participants are aware that photography or filming will take place; and

• Obtaining any permissions that are the client’s responsibility.

We are not responsible for missed footage caused by incorrect information, restricted access, delays, uncooperative participants or circumstances outside our reasonable control.

8. Creative Style

The client acknowledges that photography and filmmaking are creative services.

By booking us, the client accepts our general visual style, shooting methods and editing approach. We will follow the agreed brief while retaining reasonable professional and creative discretion regarding composition, lighting, camera placement, colour grading, music, pacing and editing.

Differences based only on personal taste do not automatically mean that the service was defective.

9. Editing and Revisions

Reasonable revisions that remain within the original agreed brief are included where stated in the selected package.

Requests that change the original concept, require extensive re-editing or introduce new deliverables may be charged separately.

The client must provide clear revision feedback within 14 days of receiving the first version. If no feedback is received within that period, the project may be considered approved.

10. Our Satisfaction Promise

We want every client to be genuinely happy with the final result.

If the delivered work does not reasonably match the agreed brief, the client must contact us within 14 days of delivery and explain what needs to be corrected.

We will first attempt to resolve the matter through reasonable editing adjustments. When the issue cannot reasonably be corrected through editing, we may arrange one replacement session without an additional creative fee.

The replacement session must remain within the original project scope. New concepts, locations, services or requirements may result in additional charges.

11. Delivery and Project Files

The delivery method and estimated delivery period will be stated in the booking confirmation.

Delivery dates are estimates unless a specific guaranteed deadline has been agreed in writing.

We may retain project files for up to 12 months after final delivery for backup and re-delivery purposes. After this period, we may permanently delete the files. The client is responsible for downloading and safely backing up all delivered media.

12. Ownership of Delivered Media

After full payment and delivery, we assign to the client all transferable economic copyrights that we own in the delivered photographs, films and delivered raw footage.

The client may copy, edit, publish, share and commercially use the delivered media without requiring further permission from us.

This assignment applies only to media that has actually been delivered to the client. Project files, editing timelines, templates, working files and unused footage are not included unless expressly agreed in writing.

Third-party materials—including licensed music, fonts, stock footage, graphics or software remain subject to the rights and licence conditions of their respective owners.

Any creator’s moral rights that cannot legally be transferred or waived remain unaffected.

13. Privacy and Publication

Client media is treated as private.

Only Robin and Chris may view the footage for creative selection, editing, quality control and delivery. Secure technical service providers may process or store files where necessary, but they are not permitted to use the media for their own purposes.

We will not post, publish, advertise, sell or use client media in our portfolio, website or social media without the client’s separate written permission.

Giving or refusing portfolio permission does not affect the price or quality of the service.

14. Equipment Failure and Data Loss

We use reasonable professional care when capturing, storing and backing up media.

In the rare event of equipment failure, file corruption, theft or accidental data loss, we will make reasonable efforts to recover the material or arrange a replacement session.

Where replacement is impossible, our liability will be limited to the remedies required under applicable law and, where legally permitted, the amount paid for the affected service.

15. Limitation of Liability

To the extent permitted by law, we are not liable for indirect damage, loss of profits, missed opportunities or losses caused by circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability resulting from fraud, deliberate misconduct, gross negligence, death or personal injury where applicable.

16. Complaints

Complaints should be sent to jongbeltfilms@gmail.com within a reasonable period after the issue is discovered.

Please include the booking name, project date and a clear description of the issue. We will review the complaint and try to provide a fair solution.

17. Applicable Law

These Terms are governed by Dutch law.

Any dispute will be submitted to the competent court in the Netherlands, unless mandatory consumer law gives the client the right to bring the dispute before another competent court.